Booking Help

Booking Portal

• What is Booking Portal?
• How do I access Booking Portal?
• Is there a fee for changing the date/time of my tickets on Booking Portal?
• Is there a maximum number of times I can amend the date/time of my tickets on Booking Portal?
• Can I change my visit time or date after my original visit time or date via Booking Portal?
• Can I amend my tickets to an earlier time or date on Booking Portal?

Online Booking Help

• Do I have to pay for an under 2 ticket?
• Why am I booking into a time slot?
• I'm unsure if my booking has been successful - what do I do?
• I have received an error message when making a booking, what should I do?
• What payment cards do you accept for an online booking?

Tickets & Confirmations

• What do I need to collect my tickets?
• I have not received an e-mail confirmation. what do I do?
• I haven't received my print@home tickets, what do I do?
• I may have two bookings, what do I do?
• I have purchased a ticket from a 3rd party how do I book my visit?
• I have purchased tickets for someone else, how do they collect their tickets?

Amending a Booking

• Can I change the date/time of my booking?
• I would like to cancel my booking
• I've booked the wrong tickets, what do I do?