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  1. LEGOLAND® Discovery Centre Birmingham
  2. Booking Help

Booking Help

Help with making & changing bookings

Booking Portal

  • What is Booking Portal?
  • How do I access Booking Portal?
  • Is there a fee for changing the date/time of my tickets on Booking Portal?
  • Is there a maximum number of times I can amend the date/time of my tickets on Booking Portal?
  • Can I change my visit time or date after my original visit time or date via Booking Portal?
  • Can I amend my tickets to an earlier time or date on Booking Portal?

Online Booking Help

  • Do I have to pay for an under 3 ticket?
  • Why am I booking into a time slot?
  • I'm unsure if my booking has been successful - what do I do?
  • I have received an error message when making a booking, what should I do?
  • What payment cards do you accept for an online booking?

Tickets & Confirmations

  • What do I need to collect my tickets?
  • I haven't received an e-mail confirmation. what do I do?
  • I haven't received my print@home tickets, what do I do?
  • I may have two bookings, what do I do?
  • I have purchased a ticket from a 3rd party how do I book my visit?
  • I have purchased tickets for someone else, how do they collect their tickets?

Amending a Booking

  • Can I change the date/time of my booking?
  • I would like to cancel my booking
  • I've booked the wrong tickets, what do I do?
  • What if I'm running late for my time slot?

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