Tickets are purchased on a non-refundable and non-transferable basis, as per our terms and conditions.
However, we understand that due to some circumstances, you may be required to change the date or time of your visit to us.
Guests who purchased tickets from 02.09.2020 onwards
If you purchased tickets from 2nd September 2020 onwards, you will have access to the Booking Portal which will allow you to amend your visit date/time up to a maximum of 3 times (Subject to availability and terms and conditions)
For further information, please visit here.
Guests who purchased tickets prior to 02.09.2020
To change the date or time of your booking, please contact us via Live Chat or you can call us on 0121 794 2386*
*Calls are charged at local rate. Our lines are open Monday - Friday 9am - 4pm and Saturday - Sunday 9am - 3pm.
Please provide as much detail on your booking as possible, including your order number from your confirmation email.