We know that you may have some questions before or after visiting us so we’ve developed our Help Centre. Simply use the "Have a Question" button at the bottom of the home page to find the answers to our most frequently asked questions. Alternatively, please click here.
Need Assistance – Send Us a Message
If you would like to contact our Guest Support team please click here.
Please note: due to increased demand there is a 2 week response time.
Alternatively, when available, you can contact us on Live Chat. If there is a live chat agent available, a chat button will show in the bottom corner of the screen. Live Chat is generally available Monday - Friday 10am - 4pm.
If you need to reach out to us by phone, you can call us on 0371 226 5999* calls are charged at local rate
Our lines are open Monday - Friday 10am - 4pm. Please note we cannot sell tickets on this number.
School Bookings and Enquiries
If you need to reach out to us by phone, you can call us on 0371 222 6937* calls are charged at local rate
Our lines are open Monday - Friday 10am - 4pm.